The request for assistance can be made after purchasing the ticket through RENFE’s sales channel or by calling (+34)91 214 05 05 or contacting us SpainRail (+34) 902 101 249.
To process your ticket properly, RENFE needs to know your travel needs. When purchasing your ticket or requesting assistance, please indicate the assistance type according to the following list of persons:
- Travelling in own wheelchair who needs an H-seat.
- In a folding wheelchair travelling in a regular seat.
- With an auditory or visual disability but without a guide dog/attendant.
- With reduced mobility.
If you need a transit wheelchair for getting through the station and/or getting onto the train, please call RENFE directly (+34) 91 214 05 05 or us SpainRail (+34) 902 101 249.
For Medium Distance trains (side connections), if you have a ticket without an assigned seat and need to travel in a space for reduced mobility (H-seat), please request assistance by calling (+34) 91 214 05 05 and going to the meeting point at the departure station for your journey at least 30 minutes before departure.
In the case of multiple simultaneous requests for assistance, priority will be assigned based on the type of disability and advance request.